A Complaint Has Been Filed Against You With The Better Business Bureau.
Warning: Fake emails, purportedly from the Better Business Bureau (BBB) using firstname.lastname@example.org, are being received. The email contains the following information along with a ZIP compressed attachment. DO NOT OPEN THE ATTACHED FILE.
The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer’s concern are included on the reverse. Please review this matter and advise us of your position.
As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by October 20, 2012 . Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.
The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.
We encourage you to print this complaint, answer the questions and respond to us. (self-extracting archive, Adobe PDF)
If you are unable to respond using the internet, then please respond in writing to the address above or by Fax at (801) 892-6002.
We look forward to your prompt attention to this matter.
BBB Serving Metropolitan New York, Long Island and the Mid-Hudson Region
30 East 33rd St., 12th Floor
New York, NY 10016